If you are here, you probably just received one of this two messages and are now looking for a solution
- Your advertising account has been flagged because of unusual activity. For security reasons any ads you are running will be paused until you can confirm your account information by contacting Facebook.
Let's see if we can answer some of the questions you may have.
Can I contact someone?
Yes! Try here, to contact Facebook directly to ask for more information or directly have this issue fixed.
Can AdEspresso help me with this?
Unfortunately no, this part is between you and Facebook, we don't have power over this.
Why did it happen?
Did you make attempts to advertise or do any of the following prior to getting your Facebook ads account disabled?
- Create ads for a dating, relationship, or any type of singles related website?
- Make ads for an affiliate marketing program or third party advertising opportunity?
- Try to get likes for a make money online, work from home, email collection, list building, investment, or finance related page?
- Promote a website with a forwarded URL?
- Use a Facebook ads coupon you bought from some website?
- Create a new Facebook account and immediately make ads with it?
- Submit ads on behalf of your client for their page or website?
- Employ two or more separate accounts to make ads for the name page or website within a short period of time when first creating your ads?
- Get a lot of ads disapproved recently from several campaigns
If you did anything on the list above, you have few chances on appeal, you may find easier to create a new Facebook ads account with the business manager.
If you go with a new Ad Account, make sure you do not engage in the same actions, not immediately after it has been created, make very sure you behave accordingly or you will have your FB user advertising blocked for good.
A good option could also be having a colleague with a different FB user creating a FB Ad Account themselves and provide you admin permissions, this works even if you don't use business manager.
Few rules that may help to prevent further blocks:
- If you ever made another Facebook account in the past, use that one. Facebook likes older accounts more and is less likely to disable them.
- Try not to reuse credit cards that were connected to disabled Ad Accounts.
- If you create a new Ad Account, try not creating more than few ads for a while. AdEspresso users may end up creating a LOT of ads with one campaign if they split test on creativities and target, make sure you go with a low amount for the start. Do not drastically change this behaviour, increase slowly the number of ads created.
- Try promoting first a page with a long history of successful promotion and with no content restrictions (eg. travel agency, a pizzeria ...)
But I didn't do anything like that!
Did you happen to do any of the actions below instead?
- Drastically change your advertising habits. For example you usually created once campaign week with a couple of ads and you now create hundred of ads per day (beware not to get too exited with AdEspresso!)
- Change your funding source
- Does your billing zip code on your credit card match the billing/company info you gave Facebook?
- Is your credit card still valid and showing available credit?
- Does your name on your credit card match your Facebook account name or the company you advertise for?
- Did you use PayPal to pay for your Facebook ads?
- Do you have any chargebacks on your credit card or PayPal account that are against Facebook? PayPal sometimes will automatically do this.
- Did you create your ads on Facebook from multiple locations where you do not normally use Facebook? (AdEspresso always sends data from the US, but only counts as 1 more)
- Did you try to advertise a URL that was 404 or loaded really slow?
If you think your Facebook ads account got disabled as a result of any of these issues, you have a chance at making a successful appeal.
Any suggestion for appealing?
As for normal business norms, do not send angry emails to Facebook support when reaching them (link is at top!). No one wants to make an effort to help an angry person when they can simply send you a rejection email, so keep in mind this when contacting the support (but of course, this is just plain business relationship rules).
Give honest answers to every question and try every solution they suggest you to unblock your Ad Account. For example, if they ask about adding another funding source and you did, say yes. If you have not tried to do this, try it before proceeding with your appeal.
Mind that Facebook support can be veeery slow, so if you are in hurry, you may want to try an alternative solution in the meanwhile.
What if it is my Facebook Account that has been banned from advertising?
Unless the ban is a genuine mistake, you have to start from scratch with a new FB user. All suggestions made for a new Ad Account also count for a new FB user account, plus the one to make sure you use your new FB account at least a week for real before trying to start advertising.