Solved - Image requirements are too big

At the moment users are experiencing difficulties to use some of the old images to publish campaigns. More in general, the upload of pictures of acceptable dimensions may be denied.

 

This issue has been introduced with the addition of Instagram as a placement and is effecting:

  • External Website campaigns
  • Mobile App Install campaigns
  • Mobile App Engagement campaigns

Until this issue is solved, you are required to use pictures of the following dimensions:

 

External Website - both image and video - Placement: All
Minimum size: 600x315 px. From 1:1 to 1.91:1 aspect ratio.

External Website - both image and video - Placement: Instagram only
Minimum size: 600x315 px Recommended size: 1080x1080 px. From 1:1 to 1.91:1 aspect ratio.

External Website - Carousel - Placement: Instagram only
Minimum size: 600x600 px. Recommended size: 1080x1080 px

 

 

Mobile App Install|Mobile App Engagement - Image - Placement: All
Minimum size: 1200x627 px. From 1:1 to 1.91:1 aspect ratio.

Mobile App Install|Mobile App Engagement - Image - Placement: Instagram only
Minimum size: 1200x627 px. Recommended size: 1200x1200. From 1:1 to 1.91:1 aspect ratio.

Mobile App Install|Mobile App Engagement - Carousel - Placement: Instagram only
Minimum size: 600x600 px. Recommended size: 1080x1080 px.

 

Sorry for the inconvenience, we will try to have this fixed as soon as possible.

 

 

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